Essential Considerations for Installing a Private Branch Exchange (PBX) Solution

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The rising popularity of private branch exchange (PBX) solutions has brought forth a sea of information regarding these virtual telephony systems. If you’re thinking of installing a PBX system in your office or small business, you have to make a few essential considerations. Learn more about Fanvil IP Phones,   go here.

Cost of Ownership

On-premise systems usually call for a big upfront investment, while hosted systems are paid for with smaller monthly payments. However, it’s a must to look into the total cost of ownership (TCO) of these systems besides the initial capital that you will need to buy a new phone network. Find out for further details on Polycom Conference Phones  right here.

Specific Functionality vs. Bundled Functionality

Nowadays, the technical capabilities of hosted and on-premise PBX systems are mainly the same. One difference they have is the way the features are bundled. Hosted PBX providers typically bundle features and collect a fixed per-user price. On-premise PBX, on the other hand, gives users the option of choosing the features and functionality that they need. If you need customization for your specific PBX uses, make sure you tell the provider in advance.

You will likely have to shop around to find the best company that can provide you the best bundle, depending on your needs and requirements. Before you choose a certain provider, let them give you a list of features in full detail, including an accurate cost estimate.

Ease of Customization Process

Customization is typically easy when you talk about on-premise systems, since there will often be an IT staff on site that takes care of the system’s deployment and management. With hosted systems, customization is generally done by the provider. The issue in most cases is that customization by the provider may be limited. If you require highly detailed customization, you may find on-premise PBX more suitable. If you prefer to use the hosted option, discuss with the provider the degree of customization you need and whether it is possible.

Smooth User Experience

PBX systems prioritize data traffic in order to boost voice quality. Hosted PBX solutions tend to produce lower data quality since voice and data packets generally have to fight for preference.
Hosted vendors offer a Session Border Controller (SBC) device to improve data quality, but this increases to the system’s total cost and complexity. If you think voice quality will become a problem in bigger networks, factor this into your choice between hosted and on-premise systems.

Cost of Technical Support

If your company handles your own data, you may already have a well-trained IT staff. This should mean too that with a hosted PBX system, you will likely keep your existing staff. Instead, all it does is pass the responsibility over to a third party and drive up your costs instead of pulling them down.

If you don’t have an IT team in your company right now, hosted PBX frees you from the cost of having your own IT team. But don’t forget to consider how relying on third-party support will jive with the systems you’re currently using.

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